How to Grow Your Business with Omnichannel Marketing

Omnichannel marketing is the integration of various channels a brand uses to interact and engage with customers. For instance, a customer might click on an ad of your brand on social media and sign up for a coupon on the website. If they did not buy any product, you might send them an abandoned cart email or if they make the purchase you might send them an email including related products. You can see that the same communication is continuing across various channels - social media, website, email.

Sounds complicated?

Well, here’s some good news! This blog includes stepwise details on how to grow your business with an omnichannel strategy.

#1 Start simple

We do not expect you to integrate all the channels at once. That would be a lot more complicated. Instead, we suggest you start with identifying your primary communication channel and find one additional channel that you can integrate with it.

#2 Set a budget

You will need money for various activities such as creating ads, images, videos, and other graphics. You might also need to set up a team to handle the omnichannel marketing campaign. So, if you are just focusing on a few platforms, in the beginning, you can start with a smaller budget that is easier to maintain.

#3 Identify target customers

Now, you must create and deliver the right message to the right customer otherwise your marketing strategy is of no use. So, first, you need to dive into your customer database and classify customers based on their preferences, interests, demographics, etc. Some common customer segmentation examples are:

●     Demographic segmentation

●     Geographic segmentation

●     Technographic segmentation

●     Behavioral segmentation

#4 Start marketing through the customer lifecycle

Now you have to start incorporating your marketing strategy across all the phases of the customer lifecycle. A customer lifecycle begins when a consumer discovers your brand for the first time and engages with your brand. The customer life cycle includes 5 phases and each phase requires a specific marketing strategy.

Growing your brand with an omnichannel marketing strategy involves selecting the right marketing channels, creating the right creative assets, and constantly reviewing and adjusting your strategy based on its performance. Start out with a few inexpensive marketing channels and grow your businesses from there based on data on your past efforts.