The term " omnichannel marketing " may sound complex, but it is really easy to understand. In essence, omnichannel marketing is being available to your customers at all points in their journey across a variety of devices and channels, offering them invaluable conversations and solutions. Consumers rarely interact with a brand on just one channel or device. You can deliver a consistent and integrated brand experience with an omnichannel strategy, even when your customers switch devices and platforms. As part of an omnichannel marketing strategy, brands must reach out to their audiences through a variety of channels, including apps for mobile and desktop devices, email, websites, social media, and more. In general, though, marketing multichannel is about customers, not brands. How Should You Proceed? All the loyalty program companies in India work on omnichannel marketing and for that a proper systematic plan is needed to improve the customer experience. Multichannel m...